The Ministry of Higher Education has launched the Service Delivery Charter after the Science Technology and Innovation, TEVET and Nuclear policies that were formally effected a fortnight ago, Higher Education Permanent Secretary Kayula Siame said the document will be used as a tool for dialogue and provide for mindset change in clients, the general public and the Ministry at large in ensuring the provision of quality services.
PS Siame launched the Service Delivery Charter today, 23rd December, 2020 in Lusaka.
Mrs. Siame explained that the document is part of the Ministry’s continued efforts to improve its services to the general public.
PS Siame said the Charter was developed as it was in the line with the Ministry’s mandate of executing its duties and responsibilities through the seven core values; integrity, equity, transparency, and accountability, confidentiality, excellence and innovativeness.
Mrs. Siame further indicated that the purpose of the Service Delivery Charter was to explain to clients the range and quality of services they expect to.
The Permanent Secretary explained that the charter is a social commitment and an interactive interface between the Ministry and the general public on the expectations from other ends.
PS Siame said the charter will enhance constructive dialogue and create mutual understanding of the Ministry mandate through guidance to the general public in providing access to information and services provided by the Ministry.
The Service Delivery Charter encompass the mandate of the Ministry in Science, Technology and Innovation, Technical Education, Vocational and Entrepreneurship Training, and Higher Education.
The Service Delivery Charter will also outline the rights and responsibilities of clients, enhance clients’ confidence and highlight how clients can lodge complaints, compliments, and make suggestions about the Ministry’s Service Delivery Standards.
Mrs. Siame commended the Ministry staff, Cabinet office, and stakeholders for tireless efforts exhibited to develop the document, she encouraged everyone to continue putting in the best and remain 2021 focused as the real work is actualized.
And Human Resource Assistant Director in the Ministry Nobert Peleti said it was gratifying to launch the Service Delivery Charter to cement our resolve in order to offer MoHE quality services.
Moving a vote of thanks Gladys Ntele Evans Senior Education Officer – Department of University Education said the document will create a lot of positive change in servicing the Ministry’s clients and the public, Mrs. Evans said the Service Delivery Charter will also help the Ministry create a broader rapport.
Chanda Muwowo MoHE PR Office